I had issues using the search option within Kindle with this text. Brown, Assistant Professor, University of Arizona on 6/10/15, I integrated this book as a supplement in a Psychology of Leadership course. Perhaps consider a collection of handouts/electronic worksheets? The book shows an appreciation of diversity and inclusion of various perspectives. Perhaps overall chapter groups or headings might help resolve this issue. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points. In addition, recent case studies of specific firms and incidents are one aspect that would be found in publisher based texts that open texts, by their nature, must sacrifice. Conversational tone makes it accessible. This textbook is error-free and accurate. I used this book for a recently business communications course. Nothing is distracting or confusing, but I also wouldn't rate it high on engagement (visuals are different in different formats and sometimes have issues with clarity). That is what I plan to do, so I hope that this is the case. read more. I've used other online texts, and I found this one to be very user friendly. Many of the Learning Objectives and Key Takeaways suggest an introductory-level rather than upper-level course. No problems found. The look-up feature took me to several books, wesbites and a Wikipedia page. JAIBB Business Communication Question (BC), November 2010-July 2018. Find Business Communication Textbooks at up to 90% off. I had to keep going back to the main menu when I wanted to go to the next section of the same chapter. 60 has the last 1-2 letters of the word listed on the subsequent line for several entries. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. I found the breakdown of the topics into chapters and the chapters into sections, both of which are in sizes manageable for students, to be a strength of the text. the cleanest of texts might still contain a hiccup here or there. The flow of the chapters is clear and logical, and while I'd change things, isn't that what we do as professors? Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. I found it to be consistent with current literature and other texts. Part of what appeals to me about Open Textbook Library is the opportunity to take a text offered and to adjust it to make it something you could use in you class. Found it clear and logical. The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. Some I put more emphasis on; others I slid through speedily. In my classes, I had my students create a website and blog, which to me, are important parts of business writing. No cultural insensitivities were perceived. However, I did wish there were sections on other types of business writing. Part of the issue may be with arrangement, but the opening chapters were rife with lists and redefinition of common terms. I would have liked to have seen a formal proposal chapter, but overall, I would recommend this book for business programs and courses that want to engage students and teach them important skills vital to their success. educators need to set good examples for those educational needs and show, not tell, good grammar, without losing sight of the end goal. I did not find an index or glossary, which would have been nice. read more. Or. Relevant in today's dynamic business environment. Reviewed by Judy Boozer, Business Faculty/AOP Program Lead, Lane Communicty College on 1/7/16, The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it. Broad overview of both written and oral communication considerations and best... Paragraphs are well-structured and easy to read, and sentence flow is easy for readers. BCS is designed to help students identify important information, reinforce for retention, and demonstrate mastery with a clear outcome product. While I knew he was from ancient Greece, I used the lookup feature on his name to fill in the historical timeframe that helped me fully understand what may have shaped his views. This semester, when I used part of this textbook for my business writing class, I had to find and create more examples for my students to view and analyze. I appreciate the typographic choices and the chapter outlines are very clear and straightforward. I didn't find any inconsistencies in the text. The headings are descriptive and each section has numerous graphics, video links, and "key takeaways" that provide an ongoing summary of the material covered. Because paragraphs are not indented, it makes it extremely hard to see where paragraphs begin and end. Overall, the textbook provides well-organized material and content, which is held well by clear chapter numbers. While the content in this textbook is really strong, the included learning exercises and discussion prompts are less helpful. This textbook address written, oral, nonverbal and interpersonal communication at large. However, this work would likely be most useful as a teacher planning supplement or to provide readings/exercises on specific topics. It handles informative text with clarity and analyzes communication problems by applying concepts, without leaning too much on a specific bias. In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. When teaching with this text, I had an easy time breaking up information and chunking it into sections that made it easy for my students to digest. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communications needs evolve throughout their career. That's sadly rare! Each section can be understood independently, I didn't find myself having to reference previous chapters to make sense to the current one. Does an accurate job describing norms and responsibilities for different types of business communication tasks. Warren Buffet stated that he thinks “The most valuable investment that you can make in yourself is to improve your ability to communicate. Business Communication BOOK 1ST MBA. This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. The information was clearly unbiased. Serviceable interface, but it didn't particularly wow me. I believe you would be able to do all of it at a very cursory level and none of it well in order to produce informed and prepared students. Overall, the text was well organized and flowed well. The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. Content is correct and consistent with other texts. Accurate use of terminology and framework. This text was exceptionally well written and very comprehensive. read more. The chapters are easy to locate and the images and text display well on screens. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points. The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. From A to Z, the main communication topics and concepts are covered in this text. It would be an easy addition. Liked how the earlier concepts are built upon in later chapters. Coverage of text messages, E-mail, and how social customs influence the ways we interact with each other in the online environment will not be difficult to update, as these norms and mores are changing by the minute. In Chapter 9: Business Writing in Action, for instance: What is provided is accurate, just somewhat inadequate. 1 Cross-cultural communication on the telephone (1) 2 Setting up appointments 3 Changing arrangements ... overall design and appearance of the book as well as various small changes and updating of material. It's arrangement and scope of coverage are comparable to the largest for profit books used in the field. Vocabulary and terminology is covered and there are avenues for instructors to add on. JAIBB_Business Communication_June_2013.pdf - Google Drive ... Sign in Since the concepts and theories discussed are, in general fundamental ones, these aspects are not likely to require short-term changes. Reviewed by Margarette Connor, Adjunct Assistant Professor, Lehman College/CUNY on 6/19/18, This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Social media is not addressed but text, email, and netiquette were briefly touched upon. Book Title: Communication for Business Professionals Author: eCampusOntario. The way the book is laid out, this could be can easy addition. The content does appear for the most part to be unbiased and often gives both sides of concepts/views of proper communication. I did not find the text offensive or insensitive and found it to include a variety of examples so that no one group might feel excluded or offended. These would make word or phrase searches less time-consuming. I would prefer oral communication chapters to come before written communication. Discuss the major types of business communication in business. I think some might find the use of an egalitarian approach to be biased, but not me. Download PDF. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this subject. I did not find the book culturally insensitive in any way. Fine job of clear writing. I do not love its organization. Banking diploma candidates searches Books over the internet. I was glad to see that inter- and intra-cultural communication was addressed throughout the book, not relegated only to the second-to-last chapter. A student can expect not only a clear, steady framework of Objectives, Takeaways and Exercises, but, most valuably, thorough chapter Reference sections. Cooking Books Pdf 4; English Grammar, Spoken,Vocabulary 22; Islamic Ebooks & Holy Qura'an 45; Guess Papers,Syllabus,Past Papers 469. I wouldn't call it inaccurate, but I find it underdeveloped. Teachers looking for more in depth analysis of studies or more theory-driven analysis, however, might find the book lacking. This text has been used in classes at: Ohio University, Miami University – Oxford, Kent State University – Salem Campus, Cuyahoga Community College – West, University of Toledo, Cuyahoga Community College – District, Northern Arizona University, Gateway Community College, University of Arizona, Arizona Western College, Boise State University,Western Governors University, Doane College, Mcpherson College, University of Nebraska Med Center, Suny Fredonia, State University of New York Institute of Technology at Utica/Rome, Trinidad State Junior College, University of Delaware, Brenau University, Brewton-Parker College, Loras College, Kapiolani Community College, Muscatine Community College, Greenville College, University of Illinois – Chicago, Millikin University, Rockland Community College, Cornell University, National-Louis University – Lisle, St. Gregory's University, University of Southern Indiana, Missouri State University – W Plains, Bucks County Community College – Newton, Clarion University of Pennsylvania, Pulaski Technical College, Temple University, Dixie State College of Utah, Averett University, Virginia Polytech Institute, Fond Du Lac Tribal Community College, Lipscomb University, Edgewood College, University of Wisconsin – Stout, Wisconsin Lutheran College, Virginia State University, North Georgia Technical College – Blairsville, Paradise Valley Community College, Fordham University – Lincoln Center, New England College of Business/Finance, Eastern New Mexico University, University of Alabama, Albertus Magnus College, Pepperdine University, Fullerton College, Santa Ana College, Miracosta College – Oceanside, San Jose State University, De Anza College, University of The Southwest, Florida Institute of Technology, Forida State University, Dean College, California State University, University of Massachusetts, Suffolk University, Stevenson University, Worcester State College, University of Maryland, Clover Park Technical College, Minnesota State University – Moorhead, College of St. Scholastica, Ferris State University, Concordia University, Southern New Hampshire University, Lower Columbia College, University of North Carolina – Greensboro, Rockingham Community College, Stanly Community College, Wayland Baptist University, Bunker Hill Community College, Salve Regina University, University of The Incarnate Word, St. Mary's University, University of Rhode Island, Texarkana College, Renton Technical College, Tarleton State University, Wayland Baptist University – Plainview, University of Houston, Stephen F. Austin State University, Bates Technical College, Chabot College, Bakersfield College, Azusa Pacific University, University of Houston – Downtown, California Southern University, Miracosta College, American Public University, American Public University System, Huntington Junior College, Flat World Knowledge University, Jackson Senior High School, Holmes High School, Dlielc, Clintondale High School, American University in Kosovo in Conjunction with Rochester Institute of Technology, Southeast Lauderdale High School, Benedict Business Hotel Management School, University of the People, Kwame Nkrumah University of Science and Technology, New Brunswick College of Craft and Design, New England School of English, Comsats Institute of Information Technology, Wayland Baptist University – Anchorage, Volcano Vista High School, Wayland Baptist University – San Antonio, Morrill High School, North Island College – B Campus, Seneca College, APOU, University of North Carolina – Greensboro, Southern New Hampshire University, University of Maryland University College, Harrisburg High School. This eBook explains the basic principles of communication so that you can create an open and honest communications environment in any situation. I have been teaching business writing for over 20 years, and while the methods of communication have changed, how we write hasn't really. So, this page will help you to find some books for banking diploma exam preparation. Topics are well-presented and done so in a logical format/layout. No annoying ads, no download limits, enjoy it … Reviewed by Adam Falik, Assistant Professor, SUNO on 4/27/20, The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. I think it would have been easier if it had a link at the end of the section that connected the next section. Reviewed by Shannon Breske, Assistant Teaching Professor, University of Missouri on 6/19/18, Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. I believed the last chapter of the book, Chapter 19, could have appeared somewhat earlier in the book. The inclusion of pithy quotes, short exercises after each section, and sections and chapters which are not too long have also enhanced clarity and readability. This is contrast to many available texts which have long chapters which are dense with content, much of which is too much detail for an undergraduate course. This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. Relevant and diverse examples. I studied business communications many moons ago. However, it offers breadth over depth, which is fine for an introductory business communication course. read more. The book was very clear and easy to understand. Rather than just incorporating snippets or vignettes in a couple chapters, they actually have a whole chapter dedicated to intercultural and international communication. An index or glossary would have been beneficial to the reader. This text uses a very simple communication model and doesn't provide additional information or models which would apply better to virtual teams and their communication. It includes both pre- and post-lesson exercises. Rare omitted words or punctuation (e.g., p. 141). If you have any doubts about this Subject, please comment below. Students seem to read increasingly less, or if they do, don't comprehend well information presented only in lengthy textual form. Publisher: Buy PDF. The text does not contain an index, though the table of contents is good, and the full text is searchable. There are a lot of links to internet sites, I referenced quite a few and they seemed to load up quickly. I did not notice any particularly offensive texts or ideas. This book was written in 2010 and focused more on written and verbal communication. I'm seems updates would be easy and straightforward. The book is accessible for an undergraduate audience and uses engaging and relatable examples throughout the text. Business Communication BOOK 1ST MBA. Broad overview of both written and oral communication considerations and best practices. Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to... It lacks an index section, however, so unless your students know how to search a PDF for... This paper. Occasional glimpses of a multi-cultural reality via examples or use of names from different backgrounds. The creators' knowledge of the topic is obvious throughout the book. Language seems to be a topic that is often eliminated or minimized in other business communication texts. I find it too expansive, its attempt to be all-encompassing creating qualitative and theoretical deficiencies, and its lack of actual workplace examples a serious deficit, but it does make easy access to core principles in accessible language. As with the consistency, the organization of material is intuitive, clear, and a strength of this text. The structure can be thought of as comprising 3 parts: Background, Writing, Context. I was surprised not to find hypertext links other than those in the citations - but I suppose that would make it difficult to publish in multiple formats, and managing broken links would be a nightmare. I would recommend this text for a course particularly in oral business communication--although it also covers writing. Unsurprisingly, it's very good. Again, the content is accurate, but it is necessary to hop, skip and jump around to make use of this book. social media) and their models, challenges and impacts might have been included. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context. read more. There are several chapters that could be re-arranged or collapsed and presented in a different order. I've read a good portion of the book and find it accurate and error-free. In addition, some of the seminal publications which may not be as recent but are essential sources are also referenced. The weakest chapters of the book were those that discussed research in business writing. I was easily able to gather information. Good review of important aspects of each chapter. Any jargon that may have been used was explained thoroughly. Thus, the text does not seem to reflect the significant need for theories and approaches that address the ability of today's customers, shareholders, competitors, etc. It's refreshing to see a textbook so carefully edited. As mentioned previously, I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication. The writing is clear and it does not use difficult language so this text would be appropriate for ESL or International business students as well. The author has done a good job of explaining all content, especially if new or unusual terminology is used. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge. read more. The Table of Contents/headings made it easy to see how the text is organized, so anyone who wants to jump around and customize their teaching is able to. The book is up to date and it can be easily updated in the future. In the first three chapters it covers terms and theories common to both writing and speaking, and then devotes six chapters specifically to each. Reviewed by Amanda Carpenter, Associate Professor, John Tyler Community College on 3/30/20, This text was exceptionally well written and very comprehensive. The inclusion of “key takeaway” would be re-enforcing to students… especially those who read words but are not so good at making meaning of those words. I compared this book to a couple of others I have seen in recent years and the flow was "off." Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." In general, I think this chapter could better connect fundamental theories about language to the business sphere specifically. That title implies presentation/writing techniques. I found the text to be very readable, engaging and interesting and one that I am considering adopting. The version I reviewed had next-to-no graphics. Comparable to most business communication texts available commercially. Excellent quality. The Key Takeaways" sections leads refers well back to the introduction and the chapter goals. Highly accurate, may be due for an update soon, just to bring things more current to how today's business communicators operate. Detailed coverage of ethics/ethical communication is limited and somewhat difficult to locate (especially since there is no index or glossary) - the chapter devoted to it is very short and lacks sufficient grounding in the professional literature. Very clearly written. Chapters 1-15 could easily be grouped into three modules: Introduction to Communication, Writing in Business Settings, and Speaking in Business Settings. The structure of the book in its entirety is too grand. It is particularly interesting that the cultural aspects are not confined to the standard understanding of the scope of such differences (such as races, ethnicities and nationalities) but also includes artifacts and examples which students can relate to and demonstrate that cultural differences can also be local, inter-generational, etc. There were no grammatical errors in this text. Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. Each area of the field is covered substantively and with effective examples. Workbook A -3- Creating a Communications Plan OVERVIEW OF COMMUNICATIONS PLANNING This workbook presents information about how to develop a communications plan for times when your OST Research Task Force needs to inform or educate key audiences … Perhaps an instructor might see these as good guideposts, yet this reviewer believes that supplemental materials will be needed for a more in-depth and detailed coverage of these areas. Appropriate for first year and beyond college students and community college students and/or management trainees. This same issue was not apparent when I looked through the chapter on UMN’s website, so it may be an issue limited to the PDF version of the book. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communications needs evolve throughout their career. I will give this book a try for a Professional Writing class. For example, there is a review of the concept of idioms, and some example idioms, but not commentary on how students should use them in writing, or if they should use them at all. (Unfortunately topics presented at the end of the text/semester often get short shrift from students, or are cut because they don't fit easily in a 15-week semester. The information is consistent. For the presentation of grammar and mechanics, I would supplement with more genre-specific projects, but the succinct and broad overview of grammar makes a good basic resource. The book would be suitable for business communication courses or business and professional speaking. Overall, the book provides a strong and pragmatic approach to communication in business and workplace contexts. Business English Texts and Articles. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the... Content is accurate enough, though sometimes thin. In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. The authors have successfully worked to provide a global perspective on business communication. However, I am always looking for more examples to help them see the differences in cultures and how to handle communication in those instances. Reviewed by Gail Emily Fey, Ph.D., Lecturer, Eller College of Management, University of Arizona on 6/10/15, At nearly 800 pages, the text is immensely comprehensive. read more. Most of the book is strictly text with limited images. Those on rhetorical approaches and issues vary from rhetorical theory to interpersonal analysis and considerations, which makes them feel a bit more scattered. Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. The text is divided... From A to Z, the main communication topics and concepts are covered in this text. Show us some actual business letters, reports, etc. Students would have preferred a way to annotate the textbook when reading it. Download. I would vote for single line spacing within paragraphs and double line spacing between para’s to signal the reader a new paragraph was beginning. Modularity is very good; subheadings are used frequently to break up text, especially for online readers. The author includes references at the end of each chapter. One of the outstanding strengths that this textbook offers is its lack of bias. The text adheres to the same structure throughout each chapter. The book’s use of multiple sub-chapters helps to make the textbook much more detailed. Brand Management Pdf Books and Notes for MBA, Business Ethics & Corporate Social Responsibility PDF – MBA, Human Resource Management Books, Notes and syllabus for MBA, Database Management Systems Books, Notes and Syllabus – MBA, Cross-Cultural and Global (Business) Management Books and Notes PDF Download – MBA, Building Construction Handbook by Roy Chudley and Roger Greeno, Counselling Skills for Managers Pdf Free Download – MBA. I do feel that more images and media can be added. In subject matter, the text is accurate, although there are occasional mechanical errors and typos that should have been caught. This book covers the following topics: Introduction To Communication, Effective Communication Skills, Process Of Communication, Barriers and Gateways In Communication, Commercial Letters, Business Reports Writing, Oral and Non-verbal Communication, Public Speaking and Presentation, Communication: Negotiations and Legal Aspects, Agency Correspondence in Business. 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