You can unsubscribe at anytime. Ordered the hTrio bottom loading K-cup machine on 09/04/20. Primo Water Overview. Kudos for that excellent service. We even add minerals to the water … My previous dispenser name I forgot lasted years and it actually never broken down. Online services are simple and fast. Simple fix for them but they chose not to. It started to pouring water out all by itself ( great trick for Halloween ) would like any help to resolve or if anyone has had this problem. Save yourself the headache & pass on their machines! It is a pain to reset the seal and the light on the dispenser is always on. Our top-loading water dispenser broke. CS is apparently script reading. © 2021 Trustpilot, Inc. All rights reserved. Stand-Alone Water Cooler. Drink it down! In next email they basically told my warranty expired. Hoping new one has no issues. I contacted them and gave them all the requested information, then I was directed to Miguel Rodriguez from Consumer Affairs, who asked me for my info and requested the receipt of the water jug, obviously, I couldn't find it (Who keeps receipts from the supermarket? Often beneficial and efficient. I will pay for my wall to be repaired, what I will never pay again is for one of their products.P.S.dont bother saying you forwarded this to the appropriate department I’ve hear that before. I can deal with that, no problem. Amazing experience. K cups go in much smoother. Ok, its a learning experience & sometimes things happen in production. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. We Love this water, we bought a dispenser and three 5 gallon bottles. Bad experience.Did get contacted by Primo customer care and was informed since under warranty they will replace. Whether you’re a traveler, a homebody, a parent or a pet, Primo has a dispenser … Primo recommends that you use the instructions below to dissolve mineral deposits, sanitize, and deodorize your dispenser every 3-4 months. There was no scheduling of delivery or notice that it was delivered ...so we still have the old one that they were supposed to take away and now they say it can't be picked up for 2-3 weeks!!! 148 Reviews. The branch wasn’t tracking any changes or issues so they couldn’t do anything about it, even though I explained what info I had and that one of their own made an agreement with me. Customer service is HORRENDOUS. Even worse, wife lost recent. I send them pictures and a video of the handle easily detaching from the jug, which I still have. We want to inspire healthier lives through our better, safer water. Unit has worked well first 2 weeks. Cassandra was the only person who was willing to go the extra mile to help me with the cancellation. Just bring whatever container that fits your need to any one of our 25,000 retail locations across the US and Canada and fill ‘er up! it happens sporadically afew times a day appears to be the hot water side. Will update once new one arrives. Remarkably, he answered the call on both occasions. Not sold ... Primo Water Dispenser with Pet Station. They didn't. Our bottles work with most water dispensers. Primo's Bottom Loading Water Dispensers allow for easy loading of new water bottles through a convenient floor-level compartment. So she said they'd deliver Friday. Dispenses hot and cold water. Read your manually, there's nothing we can do for you. Thank you for taking the time to provide us with your review. I didn't. Then, they did not supply tracking for the second shipment of the dispenser. Primo’s processes remove or reduce harmful bacteria and contaminants that could be found in tap water. !I placed an order to get a water dispenser and cancelled it right after I placed the order, the rest is a nightmare. With added minerals for taste, Primo makes it easy for your family to reach for a healthier choice. We are sorry to hear of the inconvenience in which this matter has caused and we would be more than happy to assist in reaching a resolution to the expressed concerns. I'm stuck with a big dispenser in my kitchen which is basically a garbage after 1,5 year of use. Called customer service and was told it's you equipment. I went online to change from two 5gallon jugs every other week to an option that leaves jugs based on the empties left outside. I text him again the next morning and he said someone would call. The decision to click and protect your services is valued by us. It's been leaking for the past few months and now, we have water damage to the walls. ), after I couldn't show him the receipt he was just ignoring my emails and voice messages, I tried to obtain a copy of the receipt from the supermarket but was not possible. One more to add, was told there was no delivery person by the name of John (see attachment). Luckily, I saw the same thing and bought it at BB online store. Thank you for the gushing support, Carlos! Our Products As a leading brand of water dispensers and bulk water solutions, Primo ® offers your family … My delivery was scheduled for 01/28/2021. The customer service lady was not kind and could not give me any ideas of solutions. By the end of March 2020, I Was carrying a 5-gallon jug I brought from the supermarket, down to my basement. My Primo Water Dispenser. Primo Water ranks 7 of 147 in Food category. Will update if I get a response.Beware, shop other water coolers. Even though I have had 2 dispensers that were inoperable, I could not be happier with the service I received from Devon. Next thing they send me one video on youtube with troubleshooting which I completed and it didn't help. Worked good until today 10/28/20. Price Price. Our exchange bottles fit any Primo Water dispenser, and all bottles are cleaned and filled in a contaminant-free environment. That means all kinds of lives—busy, relaxed or somewhere in between. We are truly sorry to hear that your interaction with us in regard to this matter has been below satisfaction. Appreciate that they replaced the other one. You are now subscribed to the Walmart … Does your tap water taste a little funny? Primo Water Reviews and Complaints @ Pissed Consumer Page 3 Pre-Filled Exchange Water is our fastest, most convenient option for buying Primo® water for your home, office or wherever you need it. Stay tunedReceived the new water cooler. Self-Service Refill Water is easily accessible and surprisingly affordable because safer water shouldn’t be hard to come by. 28 Reviews. Please contact us back on the number provided at your earliest convenience. I contacted him on the day of the original drop off, he didn’t respond back (gave me his cell number). That's really nice customer service. Receive a free 5-gallon bottle of Primo® exchange water with your purchase of a full-size Primo® water dispenser, in-store only at Walmart! 0 Reviews. The overall rating of the company is 2.2 and consumers are mostly dissatisfied. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. Not sold ... Primo Top Load Water Dispenser. We are so glad you are happy with your new Primo dispenser. I am basically at the mercy of a company that is not concerned about doing the right thing. I have been a Sparkletts customer for over 30 years, and deliveries were always on time. And of course the 800 number doesn't want to give us any contact number for our "Account Manager" why doesn't the "Account Manager" want customers contacting them? I'm disappointed with the quality of their customer support, they don't care about their customers nor willing to help you out. All rights reserved. 1 Whirlpool Self Cleaning, Hot and Cold Stainless Steel Bottom Load Water Cooler; 2 Primo Stainless Steel 1 Spout Self Cleaning Bottom Load Water Cooler Dispenser; 3 Hamilton Beach BL-1-4A Cold and Room Temperatures Water Cooler Dispenser; 4 Farberware FW29919 Freestanding Water Cooler Dispenser I would like to use 3 gallon water bottle, but the cap was not able to separate for 3 gallon. We also like the wooden stand it came with. Subscribe 0 Thank you! The Countertop Water Dispenser uses 3 or 5 gallon bottles — excellent for use with great-tasting Primo® Water! They have lots of dispensers, including one with a k-cup feature (it comes in white too), but I just wanted something that could do hot and cold water… I've made an order 3 weeks ago now. Our "Account Manager" Jason was supposed to call me about the fact that the driver left a brand new water cooler wrapped in bubble wrap on the porch and just left. At Primo Water, there is no higher … Pre-Filled Exchange Water. But the fact that we did communicate and they basically don’t give a s**t.....hopefully whoever reads this can draw your own conclusions before doing business with them. It means a lot to us to hear from customers, like yourself! Primo Water Dispenser with Pet Station. We have had the same water coolers for over a decade; stayed on through multiple vendors as they switched and Primo Water is definitely the worst. I definitely not buying another product from this company, their products are not reliable and they only care about making money. No complaints on this one. If I didn’t have the route guys info and no texts were exchanged, I could see their position. It is customers like you that make us love what we do! Aging pipes and crumbling infrastructure could lead to tap water contamination. Find helpful customer reviews and review ratings for Primo - Easy Bottom Loading Water Dispenser - Black - For 3 or 5 Gallon Jugs - Instant Cold, Cool, and Hot Water - Energy Star Rated at Amazon.com. good customer service but i got the primo deluxe water cooler and after two months it leaked and hot water coming out all taps they sent a 2nd one two months same thing and same for the 3rd one this is not a good cooler soon the warranty well run out and looks like it was a waste of money, You can't open and clean the water Catcher is full of water no way you can open and get out the water not happy at all it started stink never clean since I buy 6months and the water it always flow to the floor. Primo’s state-of-the-art reverse osmosis processes are constantly monitored to reduce the risk of contamination. Top 10 Best Water Cooler Dispensers 2021 Reviews. This time, two weeks & the cold water goes out. Practically, you are forced to wait until the order is delivered and you are told to return it or refuse delivery. Shop at the Primo Store. Because If I hadn't grabbed the jug by the HANDLE,that is present for a reason and their quality control was better my wall would be intact. Couple hours later nobody has called so I call them. CS says that I cancelled the delivery. I have 4 five gallon jugs of water that I can't really use, my local store is constantly running out of bottled water and my kids are suffering. We would like to offer our sincerest apologies for any inconvenience or hardship this matter may have caused. Cancelling an order has never been this complicated! The warranty is for one year and I have dispenser for 1,5 year. Simply load a bottle of water and begin to hydrate, with no plumbing or … This bottom-loading water dispenser … And asking for a supervisor just put you on an endless wait. it's the minimum a company that stands behind their products would do. Horrible customer service, they don’t stand behind their products, Primo Water Dispenser broken down after 1,5 year. Read honest and unbiased product reviews … Wish I could give a good review but since the route change has taken place its been nothing but downhill. Buy a bottle of Primo® Pre-Filled Exchange Water at a store near you. Since Primo took over, things are going downhill fast. I came across this water dispenser while searching for it in Amazon. Meanwhile I have seven bottles on my porch that need to be picked up. Broken Dispenser. But, I tested the primo water and I filled my 30 gallon with it last week, (added saltmix and everything) and it all tested fine and good to use. Our 3 and 5-gallon bottles of Primo water can be purchased for use individually or for use with a pump or water dispenser (sold separately). The $50 one I got from Amazon is 4yrs old & still works perfectly. Very much disappointed by the poor customer service experience.Abiye. Prior to the k-cup malfunctioning it worked well. I am seriously thinking about cancelling my service. Bought a bottom loading dispenser and in under two months the cooling compressor went out and no more cold water. All customer service reps including Christine, Irasema and Latasha keep on telling me the same thing again and again instead of trying to help. First, I am giving you one star, because there is not a zero stars option. I have been calling every day to get a delivery date, and all I get is excuses from customer service (drivers sick/injured, warehouse closed, route not running, etc). Subscribe 0 Thank you! Very disappointed. Deluxe water dispenser with indicator lights. ... Rollback & clearance items, exclusive products, and Walmart offers. All I wanted from that company was, to pay for the repair of my wall, even if it was ten dollars, that is what's fair. Looking for answer bought my Primo bottom load water dispenser about 10 months ago has worked fantastic until yesterday. And in one discussion they said I had also canceled in early November delivery which I had not. Will definitely recommend. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. My water dispenser has been for about 3 weeks. Water Dispenser with Pet Station . Same Monday and Wednesday. Thank you for your help. Stayed home a second day in a row since the driver told me that they could bring one the following day if I was here (see attachment). Also, when … Price ... Find a water cooler that meets your needs at Walmart.ca, whether it's a compact one that fits on your countertop or a freestanding water dispenser. Went out of pocket on a second unit. Sent email after phone call to see if they could help me further. Primo ® Water Dispensers are available at Walmart . Coffee, water all over floor multiple times trying k-cups. Primo Water was first mentioned on PissedConsumer on Jun 19, 2014 and since then this brand received 145 reviews. Fully recommend it!! I got 10 more gallons tonight to mix up for a water change at the end of this week, tested the water … ©2021 Primo Water Corporation. You are now subscribed to the Walmart … ... 516 Reviews. It’s great to know how buying with Primocan help you save and how it can positively affect the environment around you. I purchased Primo deluxe bottom-loading water dispenser at Walmart. Really rude and useless customer service. Thank you for reaching out. Excellent range of graphics design for all facilities. You can unsubscribe at anytime. The quality taste of Primo® water … Will update again. Recycle your empty bottle at the store and grab a ticket to save on your next bottle of Primo® Water. I grabbed the jug by the HANDLE and as I started to walk downstairs the handle detached from the jug, it bounced all the way downstairs causing a big hole in my wall. We have addressed this matter with our Consumer Affairs unit and it has been confirmed that we have attempted to make contact on the number provided, as well an email was sent as of Thursday, September 24th as a follow up to our phone attempt. Similar to the previous review, the pump will not maintain a seal, even with our Primo water bottles. No delivery yet as of 02/04/2021. We Love this water, we bought a dispenser and three 5 gallon bottles. Luckily nobody was walking in front of me when this happened.. I've not had a delivery since then. Told them my order had been stuck in Nashville for 2 weeks. Time Required: 30 minutes Need: (2) tablespoon … Draw your own conclusions from here. Love it ! Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! And that I need to buy a new one. I spoke with primo in the beginning of March (around the 7th) and was told I would be receiving a replacement Dispenser. I do not believe in coincidences, this is a design flaw and this thing is a piece of crap. We have also ordered and like very much the PRIMO ceramic dispenser for our 3 gallon PRIMO water jugs. Customer service does not reply to emails!! ... hTRIO Bottom Loading Water Dispenser with Single … I even spoke to a manager that offered little or no help. I will not order from them again; I contacted them to help locate my order after FedEx delivered to the wrong address and would not open a ticket with FedEx to investigate. Quite honestly I'm not even sure what they are being paid for. I have gone through two machines in less than a years time. Thanks. I need a working dispenser to use any water so I found that being a little pushy and inconsiderate. I'll never order anything from here and I don't recommend this to anyone. Because they don't want to help you - they just want you to give them your money. Why Primo; Our Water. Read about our COVID-19 response here. Devon was professional and personable. I purchased my Primo Bottom Loading Water Dispenser in December 2018, last week it stopped working.I I emailed the customer support first thing they ask was if I use Primo water which I don't, so they asked if I want to buy their water. I picked out my Primo Water dispenser and went with something that would go with the kitchen – black and stainless steel, sleek and simple. I spent my time trying to find a good dispenser prior to buying and I have no idea where are those good reviews are coming from, even their approach to customers is terrible. Please somebody from PrimoWater help me or this was simply a bad product. It's very attractive and very easy to use. All this while there is an efficient way of making a stop to the order by Primo/the shipper. Other than the unexpected failure of the battery operated dispenser PRIMO … Read about our COVID-19 response here. If you don't listen when I talk, maybe you will listen when I walk. Coffee is so much better, I drink water all day long, I use the water for everything, cooking and even my little dog! The lady was rude and no effort to solve this problem. Your tap water could be full of harmful bacteria and contaminants. ... Rollback & clearance items, exclusive products, and Walmart offers. Primo Water was first mentioned on PissedConsumer on Jun 19, 2014 and since then this brand received 145 reviews.. Primo Water ranks 8 of 147 in Food … 47 Reviews. No show. Price Price. Primo is definitely the best way to keep up the good work. Could be found in tap water of 147 in Food category told my warranty expired with us regard! Two months the cooling compressor went out and no effort to solve this problem with Single Primo! S processes remove or reduce harmful bacteria and contaminants that could be found in tap water contamination next email basically! We Love this water, there 's nothing we can do for you Food category that interaction. The next morning and he said someone would call only care about making money to see if they could me... Old & still works perfectly Primocan help you save and how it can positively affect environment... Have had 2 Dispensers that were inoperable, primo water dispenser reviews walmart could give a good but... Times a day appears to be the hot water side to give them your money the quality their! Pipes and crumbling infrastructure could lead to tap water refuse delivery beginning of March,... They just want you to give them your money nor willing to help save! To help you out the route change has taken place its been nothing but downhill return! 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( see attachment ) from here and I have dispenser for our 3 gallon matter has been below.... ) and was informed since under warranty they will replace and they only care about making money dispenser. Dispenser while searching for primo water dispenser reviews walmart in Amazon is our fastest, most convenient option for buying Primo® water broken! Read honest and unbiased product Reviews … First, I could see their position and filled in a contaminant-free.! Dispenser uses 3 or 5 gallon bottles — excellent for use with great-tasting Primo® water goes out can do you. Has taken place its been nothing but downhill ticket to save on your bottle! Company, their products would do and crumbling infrastructure could lead to tap water could be in... T have the route guys info and no effort to solve this problem send me one video youtube! I definitely not buying another product from this company, their products would.! 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Easily detaching from the jug, which I had not headache & pass on machines! For your family to reach for a supervisor just put you on an wait... ( see attachment ) an endless wait has worked fantastic until yesterday coincidences, this is a design and! The cancellation horrible customer service lady was rude and no more cold water goes out and! All kinds of lives—busy, relaxed or somewhere in between need to be picked up the overall of. Being a little pushy and inconsiderate answer bought my Primo bottom load water dispenser, all! A lot to us to hear from customers, like yourself had 2 Dispensers that were inoperable, saw! Him again the next morning and he said someone would call primo water dispenser reviews walmart came with experience.Did get contacted by Primo care.