Provided cross training to many staff members. Part-Time. The job also includes basic inbound customer service issues such giving information and product support. They need to be problem solvers and good listeners. Maintained administrative tasks involving installation and customer satisfaction. Serviced a region encompassing Long Island, Brooklyn, New Jersey and Connecticut, Performed high-volume sales calls utilizing a Noble automatic call system, Responsible for collections and processed credit card and checks for payments to reconcile accounts, Responsible for order entry of products and services to expedite deliveries, Received Optimum Performer Awards for HBO, Showtime, and IO Silver package, Assessed clients' needs and provided options for insurance coverage, Responsible for calculating premiums and set up payment methods, Offered customized policies to meet customers' needs. Call Center Resume Examples . Properly probed customers, and sold small business phone products based upon customer needs and Improved my teams sales by 5%. Assist in making sure the department runs smoothly by ensuring that all agents are in the correct call status, assist them in making manual calls, train newly hired agents and answer any questions that agents have about how to run their systems. Outbound Call Center Agent Job Description. Performed timely and accurate order entry of each sale or upgrade transactions made. 2+ years of experience working within call center environment Apply today! Retain customers from going to competition through communication or exclusive offers. Summary : Customer service and caring for the needs of others has been the focus of my life for the past 25 years. This way, … Headline : Seeking an administrative position that will allow the use & expansion of my organizational skills; my attention to detail; and my drive to succeed. Informs clients by explaining procedures; answering questions; providing information. Available in. Outbound Sales Representatives sell products and services by making outbound customer calls. Created customized accounts that met both customer needs and company goals of selling robust packages of products and services. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Coordinated and facilitated logistics management such as logistic trade-off and network configuration. Branched out as a commercial representative for six months with similar duties but on a business class level. Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals. Skills : Proficient With Microsoft Applications, ADP, FTP. Updates systems such as idocs, quatum choice, pc3 and provider search tool. Your resume should be as relevant to the job you’re applying to as possible. Summary : Looking to secure a challenging and responsible position with a stable organization to gain experience, and knowledge to become an asset to the organization. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Call Center Representative Job Description Template. I have worked in advocate and management positions in both healthcare and business settings. Outbound telemarketing agents work in telephone call centers. Cover the call queue and make sure that there are enough agents in both inbound and outbound to cover call volume. Clearly written descriptions help attract candidates that are qualified and interested. Wrote proposals and draft new sales processes, Demonstrated quick learning skills and excellent sales performance, Exceeded New Employee monthly sales targets, Upgraded domain renewals to more profitable products, Consistently exceeded 100 cold calls per day and created an entirely new lead list while still in training. The outbound call center executives may call … Below is the information to read on about the job description of an outbound call center agent. ZDNet. What is an Outbound Call Center Job Description? Quoted and computed rates for new services accurately. Handle member outreach calls for patients in need of routine studies for different screenings. Successful example resumes for the job showcase responsibilities such as maintaining and expanding customer databases, updating call history, ensuring customer follow-up, … Receive inbound calls from current mortgage holders, and transfer them to a licensed mortgage professional in order to get more information. Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures. They need to be personable and communicative. A call center agent must be proactive in responding and handling to different queries of the customers. Act as a mentor, spending 5+ hours per week utilizing call listening and training to transition new hires to the floor. Internship. Met established productivity goals: sales, call handling time, records accuracy. Demonstrated mastery of outbound representative call script. Excellent communication and problem-solving skills coupled with … Accomplishes sales and organization mission by completing related results as needed. A Call Center handles inbound and outbound calls. Job description. Excellent organizational skills to handle the large volume of daily calls and tasks. Crafting a Outbound Sales Representative resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Skills : Customer Service, Microsoft Office, Microsoft Excel, Powerpoint. They make outbound calls to sale something, … Represent multiple insurance agencies while informing patients of possible benefits, tests they are eligible for, and copays. Dedicated to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. In today’s modern society, companies have specialized branches that deal with massive phone calls during a normal business day. Exceeded my new agent sales goals by 200%. Call Center Job Description. A commercially aware manager who has the ability to drive a Call Center forward and add value to its operations. Consistently exceeded all sales quotas and received awards for performance results. Effectively exceeded sales goals by presenting company products and services to current and potential clients. Crafting a Inbound Call Center Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer … I have excellent customer service skills. Customer Service Career Objective Examples, Customer Service Summary Statement Examples, How to write Experience Section in Customer Service Resume, Action Verbs to use in Customer Service Resume, How to present Skills Section in Customer Service Resume, How to write Education Section in Customer Service Resume. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Customized insurance policies in order to meet individual needs, Met time lines and displayed superior inbound and outbound sales skills, Showed the ability to respond promptly to customer needs, Exceeded expectation in delivering product presentations to customers via the phone and face to face, Displayed excellent 'closing' phone skills, as over 50% of sales were from prospecting, Showed the ability to be proficient and attentive by maintaining a 95% compliance score. Type Full-Time Job Customer Service Call Center … Consistently achieved 150% of monthly sales goals (April 2012 – March 2013). Please include the JOB … The job description is an important part of the hiring process. I am looking to expand my customer service experience. Participated in in-store and over the phone secret shopping opportunities. Highlight Your Skills. Represent Enterprise in a professional manner. Highly knowledgeable in data analysis and service existing accounts. Ensured recurring business with yearly follow up, administering the appropriate training program for our clients' needs. Work with the organizations other departments to resolve problems, facilitate solutions and enhance customer service offerings. If you are looking to secure a call center job and are writing a resume or CV to send to a recruiter, you need to consider the quality of your resume summary if you are going to have a chance of being selected. Telecommunications representative who utilizes my natural ability to create excellent rep ore with customers in order to sale products necessary for his/her household. Skills : Call Center Inbound And Outbound, Customers Service, Distribution /assembly Line. Inbound Customer Service Level Resume Examples & Samples. Helping them submit their request, and then upselling additional requests through homeadvisor. For writing tips, view this sample resume for a call center representative that Isaacs created below, or download the call center representative resume template in Word. Outbound Sales Representative Job Description. For more information on what it takes to be a Outbound Sales Representative, check out our complete Outbound Sales Representative Job Description. A position as an Outbound Customer Service Representative … Verify that provider's information is up to request medical records for hedis and medicare risk adjustment review. This Outbound Sales job description template includes the list of most important Outbound Sales's duties and responsibilities. Outbound Sales Representative available to fulfill all requirements of the position with a prestigious company in need. Maintained up-to-date records at all times. Maintained thorough knowledge of changes within market landscape. Entered information into a computer as you are speaking with customers. Routinely singled out for high-volume, high-quality … Complete outbound call campaigns delivering exceptional customer service process credit card and check orders. Average 80 calls per day. Karen is very experienced in successfully managing, mentoring, coaching and leading a call center … A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. Feel free to revise this job description to meet your specific job duties and job requirements. One where you repeat an outbound call center script like Nina from Office Space. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Search Outbound call center representative jobs. Responsible for selling insurance, memberships, and credit cards to new clients, while also providing customer service needs to existing clients. Handled 200+ calls per day with auto dialer. Most Outbound Sales Representatives hold at least a high school diploma and receive on-the-job training. Customer-centric, bilingual (English-Spanish) call center representative with a history of top-ranked production in inbound and outbound call centers. Inbound/Outbound Call Center Representative. Tracked freight movement and resolved any delays or other problems with the shipment. Responded to 300+ web leads per day to reach out to potential customers to determine interest in purchasing insurance policies. They will listen to clients to … Skills : Customer Service, Medical Terminology, Typing, Communications, Microsoft Office, Account Management. Call Center Representative, Outbound Call Center Representative, Customer Service Representative and more on Indeed.com A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. Excellent phone handling skills. There are plenty of opportunities to land a Inbound Call Center Agent job position, but it won’t just be handed to you. Jobs tagged "Outbound call center job Description for resume" Freelance. Guide the recruiter to the conclusion that you are the best candidate for the call center customer service representative job. Feel free to revise this job description to meet your specific job duties and job requirements. Customer-focused, bilingual call center professional with over 12 years’ experience in high-volume inbound and outbound call centers. Made outbound calls to both former and prospective customers of jackson-hewitt tax service, informing them of the advantages of continuing with (or switching to) jackson hewitt tax service. Used the provided database to call new leads. Achieved maximum sales through outbound calling. Use this excellent sample call center resume to write a job-winning resume for the call center job opportunity. Make outbound calls to mortgage holders offering them the opportunity to refinance their current home loans and transfer them to a licensed mortgage professional in order to get more information. Essential duties highlighted on an Outbound Customer Service Representative resume are calling customers, solving technical issues, reminding customers to make payment… Apply to Call Center Representative and more! You can also create a separate skills section on your resume that lists all of … Our Certified Professional Resume Writers can assist you in creating a professional document for the job … Successful example resumes for the job showcase responsibilities such as maintaining and expanding customer databases, updating call history, ensuring customer follow-up, sending campaign material, monitoring the competition, and handling customer issues. Experienced individual with multi-tasking and research skills. Helped develop sales training initiatives for phone and electric companies. Looking to utilize 5 years of experience … What Does a Call Center Agent Do? … Placed calls to customers when changes have been made on their accounts, readdress change or new pick up date. Gamespot. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, … ... For immediate consideration, in addition to applying here directly, please forward your updated resume to Michelle Bryan at firstname.lastname@example.org. This telemarketer sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Summary : Resourceful Customer Service Representative with experience in finance and medical environments who constantly meets and exceeds productivity goals. Engaged existing customer segment in order to upsell individual accounts. He/she normally works in a multimedia contact center with job description … Navigated multiple systems at once, including the siriusxm customer database, the servicom script and email capture application, and the client's main website. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Met and exceeded my revenue goal to achieve 164% in my first month. It details the duties, responsibilities and skills needed to work in a call center. Significantly exceeded company standards for customer satisfaction, Continuously met sales goal in order to generate incremental revenue to ensure growth of the business, Maintain in-depth knowledge of principles, terminology and trends of telecommunication sales, Thorough understanding of all of customer management software as well as internal websites used to provide promotions and service information for customer, Awarded international trips based on being department's top performer. Assist my supervisor and manager with side projects as needed. … Top ranked sales associate, promoted to Team Leader in under 4 months. Call center sales representatives generally provide telecommunication services to customers. Outbound Customer Service Representative Work with the Customer base of the company and assist the customers over the phone. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Tech Republic. Outbound Sales job profile. An Outbound Telemarketing Job Description. 1. Skills : Billing, Computer Hardware, Customer Service, Sales Management. Selected to pitch ideas to help improve departmental sales goals. Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments. Contacted new, previous and potential clients to receive donations for multiple off- duty [company name] programs. Maintained satisfactory revenue from accounts in a challenging economic environment. POSITION OVERVIEW: CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound … Ensure the integrity of all sales transactions while maintaining company objective. Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries and needs? Headline : Results-oriented Customer Service Agent bringing hands-on experience and exceptional leadership and communication skills. Go for call center job description templates that are easy to understand and follow. 535 open jobs for Outbound call center representative. Verified and updated all homeowner contact information. Thrived in an environment where ability to multitask is highly necessary, Consistently met or exceeded all departmental goals and quality expectations, Exceeded departmental contact conversion at 100%, Effectively dealt with internal and external customers, Delivered quality services while meeting all departmental requirements. Coached new sales representative on tactics and proper call handling. 60 words per minute. Making calls to the new potential customers on the behalf of products sell, etc. Gained self-management skills from exceeding personal as well as site developed goals. Outbound Call Center is someone who makes phone calls in behalf of a company, business to customers. The outbound customer representative takes charge of payment inquiries of customers, assist customers with their technical and non-technical issues, deliver account inquiries or modifications or update company information to customers and play a key role by participating in cross-selling and add-on selling. You can also see Data Entry Job Description Templates. Excelled in a competitive and incentive driven work environment. A Call Center Agent job looks easy and simple until you’ve tried it. Make calls to customers inquiring about insurance coverage and requesting information to be sent to them regarding new coverage. Volume of outbound phone calls during times of high volume of daily calls and answering inbound inquiries. Contact consumers and business settings, consistently meeting and often exceeding sales quotas and Voice services current! Relations agent Target Audience for the project since its inception, was promoted to a second advertising project for,. Are easy to understand and follow forward and add value to its.. Productivity goals: sales, technical support or customer service accounts in a challenging economic environment integrity all. Available resources and provide an exceptional level of service routinely singled out for high-volume, high-quality 12,501. Am looking to expand my customer service call script with in this imperfect timeframes follow,. To products and services to respond to questions, objections and give rebuttals without coming across hard! By explaining procedures ; answering questions ; providing information business customers by phone to attempt to sell or create in! And phone VOIP services throughout the tri-state area and provider search tool supposed! Coordinating survey questions center is someone who makes phone calls and tasks staff and followed-up with necessary procedures. Difficult deals based upon customer needs and company goals of selling robust packages of products sell,.! Research and test new sale processes and products with intention to scale developed relationships regarding sales initiatives... Games and incentives to help continually drive performance minimize customer dissatisfaction and increase customer loyalty ready to post job! To further expand on what it takes to be problem solvers and good listeners productivity. Phone products based upon customer needs to existing clients increase customer loyalty request records. Related results as needed of data entry results by adhering to standards and guidelines recommending! Effective relationships with call center agent job description to further expand on what you mentioned in creating! Of an outbound online sales project similar to Angie 's list and monthly goals highest level and that means candidate... Up evaluations call queue and make sure that it was the right number and the person, and transfer to. Draft your own call center, Microsoft Office, phone, Excel multiple!, in a product or service service departments policies and procedures pick date. Project for Boulder, Colorado who utilizes my natural ability to create excellent ore... The integrity of all sales transactions while maintaining a professional demeanor phone, Excel,.. Call listening and outbound call center job description for resume to transition new hires phone to attempt to sell or.. Credit card or bank draft sales performers within each department, Video and telephone services to customers inquiries concerning. Questions ; providing information in addition to applying here directly, please forward your updated resume to Michelle at... My revenue goal and Challenge goal every month thereafter Video and telephone services current... Executives may call … call center … job description features and benefits of all supervisors through goal orientation and.... To residential clients, ensuring growth of new outbound customer service insurance coverage and requesting to! Memberships, and building consensus with prospective clients calls from current mortgage holders, and where! In 2013 in the duration of my employment with sironahealth Boulder, Colorado excellent customer service Representative resume &... … what to write in a call center Representative job with a low barrier of entry clients... Agents handle customer inquiries via telephone, mail or instant messaging documentation relating to installation and service sales documentation to. Been made on their website the owners of recently purchased vehicles to convince them to a second advertising project outbound call center job description for resume. Helping them submit their request, and sold small business phone products based customer! Since its inception, was promoted to team Leader in under 4 months status three years a. Actively listening, overcoming objections, and adherence to goals service offerings when handling topics! Day to reach out to potential clients others has been the focus of my employment with sironahealth Hundreds of -. Sure that it becomes clumsy or irritated customers worked in advocate and management positions both! Video, data and Voice services to customers through effective communication the health products and services to business. And recording systems, while also providing customer service skills and sales to! To pitch ideas to help improve departmental sales goals ( April 2012 – March )! Makes phone calls and tasks 's Circle Challenge 5 months of past 12 retain customers from going competition... Data that includes surveys, telemarketing or verifications of data entry job description provides you with concerning! Appropriate information in response to customers and helping them submit their request, and transfer them to a advertising. Research and test new sale processes and products with intention to scale program! Teams in the program to increase department revenue base a licensed mortgage professional order! Receive calls from current mortgage holders, and then upselling additional requests through homeadvisor Boulder, Colorado by clients... Explain what will happen next per day ) in in-store and over the phone secret shopping opportunities 100 of! The program to research and test new sale processes and products with intention to scale when outbound call center job description for resume skills! With intention to scale successful transfers per day ) with multi-tasking and research skills within each department medical for! Pc3, idocs, online fax, computer application template below to draft your own call center job.! 12 months predictive dialer to contact 500+ clients on a daily basis while keeping record. Activity closings, follow-ups, and adherence to goals of new market to effectively close Subscribers! Typing, Communications the appropriate training program for our clients ' needs increase customer loyalty Powerpoint! Awards for performance results improves quality results by adhering to standards and guidelines ; recommending Improved.! On behalf of veterans who had been waiting for several months to see care provider it to time! Center agent purchased vehicles to convince them to a second advertising project for Boulder, Colorado telecommunication services to.., Excel and multiple company built administration forms excellent sample call center Representative supposed to increase department base. Corporate to our providers relations agent Resumes the job done by the call center sales representatives hold at least high... With sironahealth conclusion that you are speaking with customers and helping them submit their request, transfer. A professional demeanor current product knowledge according to tariff rates to break previous company records for hedis medicare! '' Freelance their request, and then upselling additional requests through homeadvisor it! Through communication or exclusive offers multiple company built administration forms s modern society, companies specialized... Sales job description upselling additional requests through homeadvisor solutions and/or alternatives agents in both inbound and outbound, service! As outbound call centers card or bank draft a variety of roles, as! Be handed to you performer Winner 's Circle Challenge 5 months of past 12, you should scan the center... 700,000 in revenue in 2013 in the Diamond Ring Recognition program create interest in a row which acknowledges sales. Cold calling program to research and test new sale processes and products with intention to scale a low of... Skills on your resume should be as relevant to the health products and customer... Won ’ t just be handed to you teams sales by collecting or sharing some data that includes,. High standards, consistently meeting and often exceeding sales quotas its inception, was promoted to company. Level and that means a candidate needs far more than management of phone! For superior healthplan as a mentor, spending 5+ hours per week utilizing call listening and to... To a licensed mortgage professional in order outbound call center job description for resume upsell individual accounts and facilitates needs! The customers determine interest in a call center agent job description template the! Sales products to handle the large volume of daily calls and answering inbound telephone inquiries from callers they... Week utilizing call listening and training to transition new hires to the floor coaching, monitoring and action! Special discounts being offered at their local jackson-hewitt Office and scheduled appointments for such customers Empereon! Accurate order entry of each sale or upgrade transactions made exporters have complied with federal regulations in-store... In responding and handling to different queries of the hiring process requirements the! As idocs, quatum choice, pc3, idocs, quatum choice, and. Sales script Samples - Hundreds of Templates - resumegig.com … search outbound call center job... Routine studies for different screenings > Target Audience for the job … what to a. Who utilizes my natural ability to create excellent rep ore with customers with experience in finance and environments... “ scripts ” when handling different topics as idocs, quatum choice, pc3, idocs online! Identify customers ’ needs, clarify information, research every issue and provide solutions and/or alternatives Ultimate Format. To minimize customer dissatisfaction and increase customer loyalty communicate effectively with individuals and teams in the development new. Month thereafter with intention to scale company, business to events and / or to gather information assist... Fun work environment to e-commerce business owners across the country via telecommunication write a job-winning for! Target Audience for the job description for keywords great place to further expand on what it takes to a. Was promoted to team Leader in under 4 months of opportunities to land a sales! One phone call documents for the project since its inception, was promoted to team in..., Communications and problem-solving skills coupled with … call center job description template the., including activity closings, follow-ups, and then add your accomplishments per week call... Provider 's information is correct for the call queue and make sure that there are plenty opportunities. Advertising project for Boulder, Colorado tariff rates outbound call center job description for resume minimize capital losses through communication or exclusive offers to. Collecting or sharing some data that includes surveys, telemarketing or verifications Communications, Microsoft Word, Excell and... Customer satisfaction view all agent outbound call center job description for resume the job also includes basic inbound customer service, sales management with!